FAQ
What is your Returns and Refund Policy
We operate a non-returnable policy on our goods. However, if your order arrives damaged in transit or the wrong item is delivered, you hold the right to request a full refund or a reorder of the correct product Please contact us at ayipaalagladys@gmail.com within 48 hours of receiving your order and we will make it right.
What are Your Shipping Timeframes?
Our shipping timeframes are flexible and tailored to the urgency of your needs. We offer two delivery options: our Express Delivery service, which takes up to 3 days, and our Regular Delivery service, which takes up to 14 days. We will work with you to find the option that best suits your timeline.
How Do i Know the Status Of My Order
We share full details of your delivery schedule directly with you, so you always know exactly where your order is at every stage. This transparency allows you to plan and adjust accordingly - no guessing, no uncertainty. just clear and consistent communication from us to you {email /Whatsapp}
Do you do Custom or bespoke Tailoring
Yes, we do. Custom styling is one of our core offerings at Ayipaala Couture. Whether you have a specific vision in mind or need guidance to bring one to life, our team is here to collaborate with you. Reach out via ayipaalagladys@gmail.com or call us on 0544 474 433 to get started
What should I do if I receive a damaged or wrong product?
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